We urge our clients to survey our Terms and Conditions cautiously before making a purchase or sharing personal information. Engaging in any activity at our site implies acknowledgment of these agreements and ties us into a lawful buy and sale contract. It also implies that the data you offer us while shopping isn’t deceitful and is exact and updated as required. 

Moreover, we also offer a detailed FAQ section in case of further queries, concerns, and information regarding products, orders, delivery, and shipment.

Order Confirmation

As soon as the order is placed on the website, our automated system will send a confirmation email to the customer. If a confirmation email is not received within 24 hours of purchase, you must contact us as soon as possible. Otherwise, the ordered product may not have been verified by our system for processing.

Payment Modes

At Shop Celebs Wear, we accept payments made via MasterCard, Visa, American Express, and Square. The only form of order placement is through our official website, and maximum safety is ensured at our end for a threat-free payment procedure. 

Shipping

We offer 100% free shipping to residents of the UK, USA, and Australia over the purchase of $139.00 or above. However, shipping charges are required for customers from other regions. You can refer to our Shipping Policy for a detailed insight on that matter. In addition to this custom, charges are to be paid by the customer’s end, if applicable. 

Secure Shopping Experience

Shop Celebs Wear will never store your information without your consent and for reasons other than what you provide it for. Along with our threat-free payment options, we also have Secure Sockets Layer encryption to keep your personal information completely protected.

Order Cancellation

If you want to cancel your order, make sure to request cancellation within the first 12 to twelve hours of placing it to receive a full refund. Otherwise, the following points should be taken into consideration:

• A $10.00 processing fee is deducted if an order is canceled from the customer’s end.
• For canceling within 3 days, there will be a 20% deduction from the total payment.
• For canceling within 7 days, there will be a 30% deduction from the total payment.
• No cancellation will be accepted if the requisition comes after 7 days from the order placement.

Return or Exchange

Shop Celebs Wear reserves all the right to accept or refuse any claims or to make adequate changes in the return or exchange policies. Following are the instructions you should follow:

• The product to be returned must be in its original and resalable condition.
• The parcel should be in its original packaging.
• The tags should be intact and unattached.  
• Make sure you make your claim within the first 24 hours of receiving your parcel. Any claim made after that will not be addressed.
• Returns and exchange request can be initiated within 15 days of order delivery.
• Refund payments may take 15-20 business days to be processed.
• Make sure you have order confirmation mail and your purchase receipt.
• Don’t return the product to the address on your package. Wait for the store’s representative to contact you, and he’ll guide you through the rest of the process.
• Deduction of restocking fee is applicable for returned items.